``I feel compelled to drop a note and tell you we appreciate the wonderful service we received yesterday. Our only machine, that goes non-stop 14 hours a day, 7 days a week, broke down. I placed a service call request at 8am and the tech arrived early afternoon and had us up and running by the start of the swing shift. He was professional and competent. Thank you, Automated Laundry!``
I’ve been coming to Automated Laundry Systems for years now, and I have to say that they have been unrivaled in every aspect of their business. Their parts department is great. Not only do they have a huge selection of parts from many manufacturers, but in addition, they also have the best prices. And on the off-chance you find a better price somewhere else, they will match it there and then. Also, their customer service is outstanding. Niko and Andrew, the two employees in the parts department, are always cheerful and helpful. I’ve been to a few other laundry equipment distributors in the L.A. area, but I always come back to ALS and will continue to do so.
Great service, great selection of parts, great staff! It is a little bit out of the way if you don’t live/work in the valley, but the extra drive is worth it. It’s rare that you find a a company that offers both superb inventory and cares about its customers, and ALS satisfies.
I recently had an issue at my laundromat – none of the water was draining from a few of my machines. I called Automated Laundry Systems (around noon), and they sent someone out to my laundry in Long Beach the same day! The repairman was very helpful and knowledgeable. He was quick, but also did a good job, double checking to make sure the water drained before he left. If you have any issues with your laundry, I’d recommend giving ALS a call!